Privacy Policy
Privacy Policy
Last Updated: May 25, 2026
1. Introduction
Shanghai Jinshi Xinglian Technology Co., Ltd. (hereinafter referred to as "we", "us" or "our") and its affiliated brands (including the brand "3D uniw") operate the independent overseas website at https://www.joykings3d.com (the "Website") and provide 3D printing-related products and services (collectively referred to as the "Services") to customers and potential customers (collectively referred to as "you" or "your"). This Privacy Policy sets out our privacy practices regarding the information we gather from you when you visit our Website and utilize the Services. This Privacy Policy is intended to comply with applicable data protection laws and regulations, including the General Data Protection Regulation ("GDPR") applicable to the European Economic Area (EEA) and relevant privacy laws in other regions.
2. Changes to This Privacy Policy
This Privacy Policy may be revised from time to time. If we make any material changes to the way we use your personal data (e.g., changes to the scope of collection, purpose of use, sharing methods, user rights, data retention periods, legal bases, etc.), we will notify you by sending an email to the last email address you provided to us and/or by prominently posting a notice of the changes on our Website. Any changes to this Privacy Policy will take effect 30 calendar days after we send the email notice to you or 30 calendar days after we post the notice on our Website, whichever comes first. For new users of our Services after the effective date of the revised policy, the changes will take effect immediately. You are responsible for updating your personal information to ensure we have your most current email address. If the last email address you provided is invalid or cannot deliver the notice for any reason, our dispatch of the email will still constitute effective notice of the changes. If you do not agree to the changes, you must notify us and deactivate your account before the effective date of the changes. Your continued use of our Website or Services after the notice of changes constitutes your acknowledgment and acceptance of the revised Privacy Policy. For non-material changes (such as clarifications, typo corrections), the changes will become effective immediately upon posting.
3. What Information Do We Collect?
3.1 Information You Provide
We collect the personal information you voluntarily provide to us, including but not limited to:
● Personal identifiers such as your first and last name, phone number, email address, company name, job title, and password when you create an account to access our Website ("Account").
● Information you provide when interacting with our chatbot ("Bot"), including your name, contact information, and content of the conversation.
● Information necessary to provide support or complete transactions, such as your name, email address, payment information (e.g., credit card details, bank account information), billing and shipping addresses, tax identification number (if applicable), and other information you provide when using our support services or making purchases on the Website.
● Transaction history, quotes, order details (including your 3D design files and purchase information) that we retain on your behalf to maintain and service your Account and deliver the Services.
● Content (e.g., photographs, videos, design files) and related metadata that you upload through the Website or by authorizing our mobile applications (if applicable) to access your device's camera or files.
● Copies of your identification documents and other relevant materials that we may request for fraud prevention and identity verification purposes.
● Information you provide when participating in our surveys, promotional offers, contests, or sweepstakes.
● Your name, contact information, and the content of emails, SMS messages, or in-Website messages when you provide feedback, contact us, or interact with us.
3.2 Information Collected Via Technology
We automatically collect certain information from your browser and/or mobile device when you visit the Website, including:
● Log Files: We collect aggregate information such as pages accessed, IP addresses, browser type, Internet Service Provider (ISP), operating systems, date/time stamps, clickstream data, and for mobile applications (if applicable), App ID and version, device information, usage logs, crash logs, and analytics data. This information is used to analyze trends, administer the Website, improve performance, and tailor our Services to your needs.
● Cookies: We use cookies (small files stored in your browser's cache) to recognize your browser, remember your preferences, and compile aggregate data on Website traffic and interaction. Strictly necessary cookies are essential for the proper functioning of the Website (e.g., maintaining security). You can adjust your browser settings to disable cookies, but this may affect the functionality of the Website. We do not actively use cookies to collect personally identifiable information. If cookies become associated with identifiable information due to your voluntary submission of personal information, or if personal information is collected due to technical changes or operational errors, such circumstances shall not be deemed as our violation. We will not use information collected via cookies for purposes other than those set out in this Privacy Policy.
● Pixel Tags: We use Pixel Tags (clear Gifs, Web beacons) to track online user activity, verify email open rates, and optimize our communication with you. Unlike cookies, Pixel Tags are embedded in web pages and not stored on your device.
● Third-Party Analytics: We use third-party analytics providers (e.g., Google Analytics) to analyze how users interact with the Website. These providers use cookies to collect information such as visit frequency, pages visited, and referral sources. We do not control these providers' privacy practices and do not combine analytics data with your personal information. We only use this information to improve our Website and Services.
3.3 No Special Categories of Personal Data
We do not actively collect "Special Categories of Personal Data" (including race/ethnicity, religious/philosophical beliefs, sex life/sexual orientation, political opinions, trade union membership, health information, genetic/biometric data) or information about criminal convictions/offences. If you voluntarily provide the foregoing information to us, you shall be deemed to have expressly consented to our processing of such information for the purposes set out in this Privacy Policy.
4. How Do We Use Your Personal Information?
4.1 General Use
We only use your personal data for the purposes for which it was collected, unless we reasonably need to use it for a compatible purpose and update this Privacy Policy to explain the legal basis for such use. Our legal bases for processing personal data under the GDPR include:
● Contractual Necessity: Processing is necessary to provide the Services, perform contracts with you (e.g., create/maintain your Account, facilitate purchases, communicate about orders), or prepare to enter into contracts with you.
● Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our Services, preventing fraud, marketing our products/services) and your interests/fundamental rights do not override these interests.
● Compliance with Law: Processing is necessary to comply with legal/regulatory obligations.
4.2 Specific Uses
We use your personal information for the following purposes:
● Create and secure your Account on our platform;
● Identify you as a user in our system or with third-party service providers/authorized business partners;
● Verify your identity (e.g., send email to confirm ownership of the email address used to create your Account);
● Send administrative notifications (e.g., Account status, transaction updates) via email;
● Maintain the security and integrity of our Services;
● Provide the Services you request (e.g., 3D printing services, product quotes);
● Improve the administration of our Website and Services;
● Respond to your inquiries and requests;
● Provide or request information related to your Account or our Services;
● Prevent fraud and verify your identity;
● Send newsletters, surveys, offers, and other promotional materials related to our Services (you may opt out of marketing communications as described below), only after obtaining your explicit prior consent (e.g., you actively tick the subscription option). The marketing communications we send are limited to our own Services, and we will not authorize third parties to use your information to send marketing communications to you.
4.3 User Testimonials
We may publish user testimonials and comments about our Services. When publishing such content, we may include your first/last name, company name, and city of residence, and we will obtain your prior consent before posting your name or other personally identifiable information with the testimonial, except for testimonials that you have actively publicly disclosed.
4.4 Anonymous Data
We may create anonymous information by excluding personally identifiable details (e.g., your name) from the data we collect. We use this anonymous data to analyze usage patterns, enhance Website content, and improve our Services (including pricing algorithms). We reserve the right to use and disclose anonymous/aggregated information for any purpose at our sole discretion.
5. Consequences of Not Providing Necessary Personal Data
If we need to process your personal data to comply with law, provide the Services, or perform a contract with you, and you fail to provide such data when requested, we may not be able to provide the Services or perform the contract (e.g., set up your Account, provide a quote, fulfill your order), and we shall not bear any liability for the failure to provide the Services or perform the contract resulting therefrom. In such cases, we may suspend your Account and will notify you at the time.
6. Do We Share Your Information With Third Parties?
We do not sell your personal information to third parties. We may disclose your personal information in the following circumstances:
● Third-Party Service Providers: We share your personal information with third-party service providers to deliver the Services (e.g., payment processing, technical support, quality assurance). We may also share hashed/encrypted identifiers (e.g., email addresses, phone numbers) with advertising partners (e.g., Google) for conversion measurement, ad optimization, and targeted advertising, provided that these partners are contractually obligated to keep the information secure and confidential and only use it for authorized purposes. We do not share un-hashed mobile information (e.g., opt-in data for SMS marketing) for marketing purposes.
● Manufacturing Partners (if applicable): To fulfill your 3D printing orders, we may share your order information (including design files) with our third-party manufacturing partners to enable them to produce the parts/assemblies you requested. These partners may also receive transaction-related information to manage orders, monitor status, and resolve issues.
● Third-Party Business Partners for Payment/Card Programs: We may share your personal information with a limited number of third-party business partners (e.g., payment processors, credit card networks, banks) to deliver payment/card programs. The use of your personal information by these partners is governed by their own privacy policies, and we are not responsible for the privacy practices of such third-party partners.
● Corporate Restructuring: We may share your personal information in connection with a merger, acquisition, financing, dissolution, or sale/transfer of all or part of our business/assets. In the event of insolvency, bankruptcy, or receivership, personal information may be transferred as a business asset. Any acquiring company will assume the rights and obligations regarding your personal data as set out in this Privacy Policy.
● Other Disclosures: We may disclose your personal information if we believe in good faith that such disclosure is necessary to: (a) comply with legal investigations, subpoenas, or warrants; (b) protect/defend our rights or the rights of Website/Services users; (c) investigate or prevent violations of law, this Privacy Policy, or our Terms of Use.
7. Data Security
We implement commercially reasonable security measures to prevent accidental loss, unauthorized access, use, alteration, or disclosure of your personal data. We have procedures to handle actual or suspected data breaches, including cooperating with regulators and notifying you of breaches if required by law. We limit access to your personal data to employees/staff with a legitimate business need, who are subject to confidentiality obligations. We shall not bear any liability for any personal data breach, loss, alteration, etc. arising from your own disclosure of personal information, your voluntary provision of personal information to third parties, or security vulnerabilities in the device or network environment you use.
8. Data Retention
We retain your personal data only for as long as reasonably necessary to achieve the purposes set out in this Privacy Policy, unless a longer retention period is required by law (e.g., regulatory requirements). For example, information used to provide the Services is retained for the lifetime of your Account.
9. Your Rights Relating to Your Personal Data
9.1 Rights Under GDPR
Under the GDPR (applicable to users in the EEA), you have the following rights (subject to certain exceptions):
● Right to Access: Request a copy of the personal data we hold about you and verify that we are processing it lawfully.
● Right to Correction: Request correction of incomplete or inaccurate personal data we hold about you.
● Right to Erasure: Request deletion/removal of your personal data if there is no legitimate reason for us to continue processing it, or if you have objected to processing (see below).
● Right to Object: Object to processing if we rely on "Legitimate Interests" as the legal basis (and your situation makes this objection necessary) or if we process your data for direct marketing purposes.
● Right to Restriction of Processing: Request suspension of processing your personal data (e.g., to verify the accuracy of the data or the reason for processing).
● Right to Data Portability: Request transfer of your personal data to you or a third party in a structured, commonly used, machine-readable format (applicable to automated data you provided consent for or data used to perform a contract with you).
● Right to Withdraw Consent: Withdraw your consent to processing if we rely on consent as the legal basis.
9.2 California Consumer Rights (CCPA)
For California residents, under the California Consumer Privacy Act (CCPA), you have the following rights (we do not sell your personal information):
● Right to opt-out of the sale of personal information (we do not sell personal information);
● Right to request a copy of the personal information we collected about you in the previous 12 months;
● Right to request deletion of the personal information we collected from you (subject to exemptions, e.g., data used to detect security incidents, debug, or comply with legal obligations);
● Right to request details about the personal information we collect, use, and share (including categories of data collected, sources, business purposes, and third parties with whom we share data).
9.3 How to Exercise Your Rights
To exercise any of the above rights, please contact us via:
● Email: service@joykings3d.com
We may request specific information to verify your identity (a security measure to prevent unauthorized disclosure of personal data). We will respond to legitimate requests within one month after receiving your request and completion of identity verification; if your request is complex or multiple requests are made, we may extend the response time and will notify you of the extension.
For marketing communications (based on our Legitimate Interests), you may opt out by following the unsubscribe instructions in the marketing email or contacting us directly. We may still send service-related communications (e.g., updates to Terms of Use or Privacy Policy) regardless of your marketing preferences.
Typically, there is no fee to exercise your rights, but we may charge a reasonable fee for unfounded, repetitive, or excessive requests (except for Consent Withdrawal) or refuse to comply with such requests. We reserve the right not to process requests that do not comply with the requirements of this Privacy Policy, are excessive, or for which identity verification cannot be completed.
10. Complaints
If you wish to file a complaint about this Privacy Policy or our data processing practices, please contact us at: service@joykings3d.com. We will respond to your complaint as soon as possible.
If you are a resident of the EEA and believe your complaint has not been adequately resolved, you have the right to contact your local data protection authority under the GDPR.
11. Third-Party Links
Our Website may contain links to third-party websites. These websites have their own independent privacy policies, and we have no control over or responsibility for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.
12. Scope of Policy
This Privacy Policy applies only to information collected through our Website, SMS, email, and Services, and not to information collected offline.
13. Do Not Track Signals
Some web browsers transmit "Do Not Track" signals. There is no universal standard for how websites should respond to these signals, and we currently do not take action in response to them. We will revise our policy if a standard is established.
14. Governing Law and Dispute Resolution
14.1 The interpretation of this Privacy Policy and any disputes related thereto shall be governed by the laws of the People's Republic of China.
14.2 Any dispute arising out of or in connection with this Privacy Policy or data processing matters shall first be resolved through friendly negotiations between the parties. If negotiation fails, the dispute shall be submitted to the Shanghai International Economic and Trade Arbitration Commission (SHIAC) for binding arbitration in Shanghai (China) in English and Chinese in accordance with its arbitration rules. The arbitral award shall be final and binding upon both parties.
15. Contact Us
If you have any questions about this Privacy Policy, please contact us:
● Email: service@joykings3d.com
● Company: Shanghai Jinshi Xinglian Technology Co., Ltd.